News and Updates...

Serving Officers Update - 2025 Annual Benefit Statements

Statements for 2025 are now being published and available to view by active (Serving Officer) members of the MPS Pension Scheme on EQ’s Member Self Service portal(MSS). MPS have issued a notice giving full details of this year’s exercise on the MPS intranet (metnet) which explains that most statements will be issued over the next few days and before 31 August 2025. If we cannot issue your 2025 statement by 31 August 2025, (and/or if you have not yet received a 2024 pension statement) you will be emailed separately to confirm the position and when we expect to issue a statement to you. If you have a query about your statement or a problem accessing it on the EQ Pensions Portal, there are FAQs on the MSS portal, or you can contact EQ by email mymetpension@equiniti.com or the Pensions Helpdesk on 0300 123 0828 (option 1, 4, 1). The Pension helpline is available Monday to Friday, from 09:00 to 17:00 (16:30 on Wednesdays). If your query relates to your McCloud Remedy statement and cannot be resolved by EQ, their helpdesk will take details of your query and pass it to the SSCL Pensions team to follow-up with you. If you need to know more about the McCloud Remedy see other sections on this site (www.mpspensions.co.uk) and more detailed information including a McCloud Remedy calculator is available on the NPCC McCloud Remedy website here Police Pension Info - policepensioninfo.co.uk

Update on 2024 RSS exercise including Pensioner (immediate Choice) statements: We have continued since April 2025 to issue Remediable Service Statements and have now completed over 85% of statements due to serving, retired and former Officers. Unfortunately, the progress on the remaining statements has not been as fast as we planned. The calculations have been more complex than we anticipated, and we have built an additional step into the production process where each RSS requires a review by an expert, in person. There is limited specialist resource available to us, so this is taking longer than originally anticipated. Our priority is to make sure you receive accurate and clear information so you can make the best pension choice.

We understand peoples’ circumstances change, so if you have not received your statement and have an urgent need for your pension information before it is issued (for example legal proceedings such as a divorce), please contact our Help Desk via SSCL.MPS.McCloud.Remedy@police.sscl.com or 020 7161 2222, and choose option 1; 4; 3 and we will do our very best to support you.

We continue to report regularly to the Met’s senior leadership team on progress and our plans for completion. If you have any questions please use the "Further Help" Section where you will find our Help Desk contact details.